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  • Writer's pictureBrian Davidson, PMP, CSM

Leveraging Atlassian's DACI Decision-Making Framework for Efficient Project Management


Decision-making is a critical aspect of project management. The complexity and scale of projects require robust frameworks that ensure decisions are made effectively, inclusively, and promptly. One such effective model is Atlassian's DACI framework, an acronym for Driver, Approver, Contributors, and Informed. This framework structures decision-making by defining roles and responsibilities to different stakeholders involved. By employing DACI, project managers can enhance clarity, avoid decision paralysis, and streamline execution.

This article delves into the application of the DACI decision-making framework in a project setting. We will explore the significance of the DACI components, detail their application, and offer practical examples demonstrating their effectiveness.

I. Understanding DACI

Atlassian's DACI framework is rooted in the principles of clarity, inclusivity, and responsibility. Each letter stands for a critical role in the decision-making process:



Driver (D)

The Driver is responsible for conducting research, collecting data, and facilitating discussions to drive the decision-making process. They also draft the proposal and ensure the decision's execution.

Approver (A)

The Approver has the final say in decision-making. They carefully assess the presented data, consider the recommendations, and make the ultimate decision.

Contributors (C)

Contributors provide information, insights, and expertise relevant to the decision. They're a vital part of the decision-making process but do not have the final say.

Informed (I)

These are stakeholders who are impacted by the decision. They do not actively participate in decision-making but must be informed about the decision and its implications.

II. Benefits of the DACI Framework in a Project Setting

The DACI framework provides an effective method to approach decision-making in project management:

1. Clarity: By defining roles, DACI reduces ambiguity and confusion about who is responsible for what in the decision-making process. This clarity increases efficiency and reduces the potential for conflict.

2. Inclusivity: DACI ensures all necessary perspectives are included in decision-making. The contributors' role fosters a culture of inclusivity, promoting diverse viewpoints and leading to more comprehensive decisions.

3. Speed: With roles and responsibilities clearly delineated, decisions can be made more swiftly. The framework helps avoid decision paralysis, a common pitfall in project management.

III. Application of the DACI Framework in a Project Setting

Implementing the DACI framework in a project setting requires several critical steps, encompassing role assignment, communication, decision-making, and feedback.

1. Role Assignment: Identifying who takes on each DACI role is the first step. The project manager typically becomes the Driver, given their close involvement with the project. The Approver could be a senior manager or project sponsor who has authority to make final decisions. Contributors can be team members with expertise relevant to the decision, while all other stakeholders who need to be kept in the loop will be Informed.

2. Communication: Clear, effective communication is crucial for DACI implementation. The roles and their responsibilities should be communicated to all stakeholders at the project's outset, and any changes in these roles should be relayed promptly.

3. Decision-making Process: Once roles are assigned and communicated, the decision-making process can begin. The Driver collects data, carries out research, and facilitates discussions among the Contributors. The Approver, after considering all provided information and recommendations, makes the final decision.

4. Feedback: After a decision has been made and communicated, it is important to gather feedback to evaluate the decision-making process. This feedback will help in refining the DACI implementation in future decisions.

IV. Practical Example of DACI Application

To better understand the application of the DACI framework, let's consider a practical example. Suppose a software development company is undertaking a project to develop a mobile application. The project manager is faced with a decision: Should they build the application in-house or outsource development?

In this scenario, the project manager would take the role of the Driver, responsible for gathering all necessary information and facilitating discussions. The Approver could be the CEO or the board of directors, given the strategic nature of this decision. Contributors might include the technical lead, the finance manager, and the sales director, each offering their unique expertise on technical feasibility, cost implications, and market considerations, respectively. The rest of the team and other stakeholders (such as customers and partners) would be classified as Informed, and kept up-to-date on the decision and its implications.

The Driver would facilitate discussions among Contributors, compile their insights, and put forth a proposal to the Approver. After carefully considering the proposal and the implications of each option, the Approver would make a decision. The decision would then be communicated to all stakeholders, and the project would proceed accordingly.

V. Potential Challenges in DACI Implementation

While the DACI framework offers many benefits, it is not without challenges. Two common challenges in DACI implementation include:

1. Role Confusion: Misunderstanding of roles can lead to inefficiencies or conflict. This issue can be mitigated by clear communication about roles and their responsibilities.

2. Over-dependence on the Approver: There may be an over-reliance on the Approver for decisions that could be made at a lower level. Empowering Drivers and Contributors can help address this.


Atlassian's DACI framework provides a structured approach to decision-making that enhances clarity, inclusivity, and efficiency. By assigning specific roles, facilitating effective communication, and promoting feedback, DACI can significantly improve decision-making in a project setting. However, like any framework, it's not without its challenges and needs to be implemented mindfully to leverage its full benefits.

The key to successful DACI implementation lies in understanding its components, leveraging its strengths, and addressing its limitations. It's not a one-size-fits-all solution, but a tool that can be tailored to meet a project's unique needs and requirements. Through its effective use, project managers can foster a decision-making culture that accelerates project execution and delivers superior results.


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